Charity VSO co-ordinates volunteers with mvision video conferencing

Tandberg-based systems in Kenya, the Netherlands, Philippines and UK allow VSO to better co-ordinate the recruitment and placement of volunteers in some of the world’s poorest communities, and also provide a platform for training and human resources.

Uzma Kazmi, systems manager at VSO explained, ‘Having face-to-face communication is proving increasingly important. There was an example recently where one of our medical teams was delivering training by video and was able to interpret facial expressions to know that one of the country teams had not fully understood it,’ she continued. ‘Without that visual detail, they would not have immediately addressed the issue and overcome the language and cultural challenge.’