Connectvision install council HQ

Accommodating some 650 staff, Penallta House is the main civic base for Caerphilly county borough council and includes the council chamber as well as committee meeting rooms, conference facilities, Registrar functions and a customer services facility.

‘Caerphilly In Vision’ is delivered to LCD screens located in the entrance, restaurant and customer service areas. Screen content can segmented such that the public area, restaurant area and customer service areas each have completely different content. The screens in the public and staff restaurant areas are split into three areas: the largest part of the screen for council information and campaigns, the right hand column for the latest council news while the bottom of the screen is a scrolling RSS feed for urgent messages which can be updated in seconds,’ said Nick Rutter, web editor at Caerphilly Council.

For the customer service centre, Connectvision has been integrated with a Ticketing system.  Visitors to the customer service centre are given a ticket when they arrive and, as an advisor becomes available, the largest part of the screen automatically changes to show the visitor’s number and which advisor they should speak to.

Campaigns so far have included fostering, the Cyber K8 text messaging service and community safety.  A further 20 campaigns are planned over the coming months including IT Security for council staff. The RSS feed is used to announce events, welcome new staff and visitors to Penallta House, as well as posting timesheet and expenses reminders.